Marriott St. Louis Grand - St. Louis, Missouri

Ivana V

Albergo al di sotto delle aspettative. Da un Marriot ci aspettavamo di più! |Entrando in camera abbiamo trovato il bagno sporco...non so chi lo avesse usato..se gli ospiti precedenti o il cameriere!!! Abbiamo chiamato subito la reception che ci ha mandato immediatamente un boy che lo ha ripulito e disinfettato. Ci hanno poi fatto uno sconto sul prezzo del soggiorno. |La camera spaziosa ma impersonale come l'albergo nel suo complesso.

Massimiliano L

Ormai ho capito che la qualità di un 4 stelle come questo è decisamente sotto gli standard ai quali siamo abituati noi europei. Davvero molto caro per quel che offre. Il personale offre un servizio davvero cattivo. Qualche esempio: nel bagno nemmeno un bicchiere dove mettere spazzolino e dentifricio; il giorno dell'arrivo fuori dalla porta della mia camera c'era il carrello di servizio che è rimasto lì per oltre 12 ore; nel corridoio c'era un sacco con abbandonati asciugamani rimasto lì 12 ore; pessima pulizia in generale nella struttura; pessimo servizio da mensa a colazione e cena e potrei continuare. Insomma vale 80 dollari a notte. Non di più.

Dave Chana

Stayed at this location for an overnight business trip. Usually I am a big fan of Marriott locations and the desk staff were very friendly and nice. However there were some issues:

1) Parking is located across the street. After we had parked, the elevator that we used to get to the ground floor smelled heavily like marijuana - like someone just was smoking in it. As we walked up to the hotel we ended up walking behind one of the parking valets who also smelled heavily like marijuana. Beware of having the valets take your car…They could be under the influence.

2) The garbage can wasn’t emptied in my room (see pics).

3) While the room was nice, what I didn’t notice until the next morning was that the bathroom walls had hair on them (see pics). Had I noticed this when I checked in or if I was going to stay another night, I would have asked for a different room. Kind of gross.

I might need to stay at this location for work again in the future. I am hoping it will be a better experience.

Eddy Enriquez

While I was looking forward to my stay, this Marriott location let me several different ways. My stay was business for first couple of days, then personal over the weekend.

Then evening we checked in we asked for a bottle of water. Lobby charged us ~$8 per bottle. Not only is that cost absurd, but I am given a free bottle at every hotel when I've needed one. Additionally, I believe it is within Marriott standards to give bottles of water, so it shouldn't be too much to ask.

When I went to shower I learned the conditioner bottle was completely empty. I had to ask three times across multiple days before they were able to do such a simple task.

My room had two packages of coffee. I had one the first day and one the second day. On the third day I went to have a cup of coffee and the staff had not replenished...

... Then I go to the Starbucks in the lobby and they have a sign that they're closed. Please come back later. Well, the Starbucks may be a private business. It is related in some way shape or form.

... Still in need of coffee, I went into the little convenience store within the the hotel lobby. It was four bucks for a tasteless cup of coffee, and to top it off the place was in complete shambles and chaos. Attaching a pic to this review.

Lastly, I rented a car from Saturday to Sunday when I was checking out. I went to the lobby as instructed to get a key so I could park in their lot. It's $40 self park. When I was reviewing the folio that was emailed to me the morning of checkout I noticed they conveniently decided to charge me two separate $40 charges ($80 total). That means that rather than simply dropping keys in a box and being on my way, I then had to wait in line, talk to the lobby clerk, have her question me five times how many days I had actually had the car since I had already been there several days, before they finally credited back one of the '40s.

On the bright side, the room was clean.

I don't mean to be dramatic, but once the place has kicked you several times, you're kind of sick of their BS, and additionally, I was in the hospitality industry for about a decade. This is not hospitality. This is just plain old terrible management and service.

Edit: Based on Marriott response, they didn't even bother to read my feedback.

Adam Wallenfang

I stayed here as part of a business conference put on by my employer. It's a very nice hotel all around. Their catering of our meals was awesome, with a variety of food and beverage options. The building itself is modern with classic architecture. The rooms are clean, modern, and well-maintained. I'd suggest checking your safe immediately upon arrival if you really require it. Mine never locked, but I didn't absolutely need either. They were quick to send people up to attempt fixing it and offered me another room or option, though.

Jessica Allen

When we arrived we were greeted with about $300 in additional fees than what was quoted. The room was small, floors were dirty, and towels/washrags were harder than sandpaper. There was mold in the shower as well. We ate at the restaurant in the hotel the first night and waited two hours for food. Then my fiance didn’t get the cheeseburger he ordered, they instead gave him some “day old” meat. That is what the server called it. After paying $1100 for 3 nights, due to hidden and additional fees, we were completely unsatisfied with our stay. They charge for literally everything they can. There is a water bottle in the room and if you use it they charge you $15. They charge you to use the safe in the room you paid for. We will never be back

Catherine Richards “Kate”

I was recently in town for a 4 day conference. The team at Marriott were all very friendly and helpful. The hotel and adjoining conference center were a bit tricky to navigate on day one but the staff of the hotel patiently guided about 400 people to all of the event locations. The room was just fine - a few minor repairs/cleaning notes in the bathroom area but nothing egregious . I was a bit disappointed on day two when i could have used a bit of housekeeping - and got something - that looked like a fresh bathmat and emptied trash bin...but no replacement linens or bed making- again , no big deal -i just had an expectation that was different. LOCATION is fantastic - so many great attractions and dining withing walking distance. I went to the river front park for a walk each day and it was fantastic

Tobi West

Visited this location for a business conference. The location is walkable to many restaurants and The Arch. The restaurant in the hotel serves great food and has nice servers. The room was clean, fresh, and modern with a great view of the City Museum and city skyline. The hotel is well kept and check in went smoothly. The conference facilities are well maintained and the conference lunch catering was pretty good too.